I believe that my reputation of being a miserable sod is well enough established and so, it being Christmas, still, sort of, I feel I have been a paragon of restraint thus far. But enough is enough already. It’s time for a rant. You would be justified in asking ‘what sort of a sad bastard updates his internet security software over Christmas?’, well the short answer is me and in mitigation I would point out that Trend Micro offered me a deal that expired 31st December which I wanted to take up, which I did last weekend. And now, a week later, I have finally, after a multitude of emails (no use whatsoever) and online chats (somewhat better) got it to function properly. I have used Trend products for about the last four years and find that they have minimal footprint, decent scan times, flexible user settings and offer a good range of functions, anti-virus, firewall, anti-spyware, data protection etc but support has been patchy in the past and this latest installation sucked big style.
Not unreasonably I think, when I renewed my subscription I downloaded the latest software, Internet Security 2008, and tried to install, during this process it asked me if I wanted to uninstall the 2007 version I was running at the time; well of course I did. So after stoppages to install a Microsoft update to MS Installer and numerous reboots I found I was still running 2007 version?? So tried to uninstall it manually, only to be told I needed to complete a pending installation, tried to complete it, more reboots later still working on 2007. I check the website and find that IS 2007 is supplied with a big stick tool called PCCtools which will rip out the 2007 installation whatever the circumstances, so off we go and out comes IS 2007 but IS 2008 still not running in it’s place. Redo the 2008 installation and, many reboots later and after removing the firewall booster, downloading Ad-Aware 2007 so that I can install it and then uninstall it, because there was no uninstaller for Ad-Aware on my machine and apparently it’s incompatible with IS 2008, I get through to the end of the installation and it will not let me do a single thing online! Fuuuuuuck!!!! It seems not to like a Logitech file that came with the webcam and blocked all internet access? So this prompted the first of the online support chats, the upshot of which was to rip it out using the big stick that came with IS 2008, called TISSuprt, which I do and redo the 2008 installation. It completes but won’t let me do a single thing as it claims that my subscription has expired?!?! So I do a system restore back to the time before any of this shit-storm and I’m back with IS 2007, but this time 2007 shows the correct licence expiry date of 2010 and so, once again not unreasonably I believe, I redo the 2008 installation and guess what, it still thinks my subscription has expired and whilst I am, at least, online I have no firewall protection! This is when I start wasting time on a futile exchange of emails, which has yet to provide any meaningful result and so I go off to the online chat again after checking my Trend account online to confirm that it is still showing licence expired. After waiting for about an hour I get to speak to someone and after going through all the problems I’ve been having I get him to check my account to confirm that it still shows as expired only for him to tell me that the new 2010 expiry is now showing?! Can this be a coincidence, does it really take a week to update? So I have to take out IS 2008 again and reinstall as the licence data can only be updated through the installation process?!? And all I have to do now is install it on my daughter’s machine, oh joy.