or just delivering my stuff? Well I hope to get an answer to that question when I speak to Brakes International about a refund of the shipping costs for the rotors and pads for my Clio that I ordered yesterday, on a next day delivery basis. So now I will be without a car over the bank holiday weekend. The reason I ordered the parts from Brakes International was because they offered the parts a reasonable cost and next day delivery, also at reasonable cost, with what I thought to be a market leader, UPS. Now shit happens, we're all aware of that, but businesses get judged by how they deal with it, so how are we to judge UPS? The quaintly turd coloured van was seen leaving the village around midday which led me to ring Brakes for the tracking number for the package, ring UPS and they tell me it's not a valid number, ring back Brakes, they insist it is, ring UPS, oh, it is valid after all, they tell me it's on the van but coming back as packaging damaged. I pointed out that there was no card through the door and asked why I was not invited to inspect it? Er, don't know Guv was the answer but the operator on the phone would mail the depot and I would get a phone call within 60 mins. 70 mins later I'm back on the phone enquiring where my phone call is? It seems the request for a call back was not noted as urgent, so I would have only received a call back sometime within 24 hours. He would place the request again, marking it 'urgent'. I got a voice mail about 40 mins later advising that the request had been made and he would ring again. After another hour I ring again, the guy who left the first message has gone home, how pleasant for Mr Simon Fearn of UPS, I really hope you are enjoying your bank holiday weekend. So I now go through the whole rigmarole with another smug twat, from which I learn that the package is still at Tamworth, 80 miles from me, never been on a van anywhere near me, so, smug lying twats. It seems that the packaging is damaged but it never left the Tamworth hub and was waiting for repackaging, I enquired why this took a whole day and was offered the explanation that it was due to it arriving at Tamworth in the early hours of the morning(?!), when, presumably there was no one on shift capable of manipulating packing tape? Smug, lying, incompetent, twats. Why would you even admit to delaying a parcel by, as it turns out, four days because you don't have staff capable of wielding a roll of tape? Smug, lying, incompetent, unprofessional, twats. And they wouldn't deliver it tomorrow because it was not paid for Saturday service. Smug, lying, incompetent, unprofessional, grasping, twats.
So now I'm going to have to light up Brakes International, pointing out the reputational risk they incur by using smug, lying, incompetent, unprofessional, grasping, twats. I can't see that it's their fault, I'm sure they know how to pack their goods and if they didn't package this one correctly then the UPS pick up driver should not have accepted it on to the van, so I'm 99% sure the damage occurred due to UPS. So, smug, lying, incompetent, unprofessional, grasping, careless, twats.